This micro-module explores the key parts of in-flight services, giving students the tools to improve the passengers’ experiences during flights. Students will discover how to greet passengers as they board, make announcements during the flight, and handle pre-takeoff checking. Moreover, the module also looks at how to provide food, drinks, shopping choices, and other services in flight to make sure students serve all passenger needs. It also puts a strong focus on safety and emergency steps that students are ready to deal with in critical events. Furthermore, the content teaches how to handle problems and complaints that come up during flights to help students solve issues and keep passengers satisfied.
1. Students will be able to effectively welcome passengers on board as part of in-flight services.
2. Students will be able to provide in-flight announcements.
3. Students will be able to provide the process of checking in before take-off.
4. Students will be able to provide in-flight services, including food, drink and
shopping and other in-flight services.
5. Students will be able to provide in-flight services, including safety and emergency.
6. Students will be able to handle with in-flight problems and complaints.
บทเรียน
ผลลัพธ์การเรียนรู้
-
Students will be able to effectively welcome passengers on board as part of in-flight services.
ผลลัพธ์การเรียนรู้
-
Students will be able to provide in-flight announcements.
ผลลัพธ์การเรียนรู้
-
Students will be able to provide the process of checking in before take- off.
หัวข้อการเรียน
-
Food, drink and shopping and other in-flight services
ผลลัพธ์การเรียนรู้
-
Students will be able to provide in-flight services, including food, drink and shopping and other in-flight services.
หัวข้อการเรียน
-
in-flight safety and emergency
ผลลัพธ์การเรียนรู้
-
Students will be able to provide in- flight services, including safety and emergency.
หัวข้อการเรียน
-
In-flight problems and complaints
ผลลัพธ์การเรียนรู้
-
Students will be able to handle with in- flight problems and complaints.